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Frequently asked Questions

  • Can I expect shuttle services from pick-up and drop from airports?
    Depending on your destination, shuttle services may or may not be available at our properties. But we are trying to avoid clustering in confined spaces, of which, unfortunately, a public shuttle is one. It would be preferable and safe if you arrange your transport.
  • What amenities can I expect to be open?
    Following the mandate of local governments and CDC guidelines, some services and amenities at your destination hotel may be eliminated or modified. However, our enhanced safety protocols are designed to protect you from excess exposures in most of our common spaces and guestrooms. Book with confidence.
  • What is the safest travel option now?
    Your mode of travel may differ with the destination you choose. But there are some simple tips you can follow for a safe journey. The trick is to avoid congested places.
    • Cover as much distance you can in private vehicles.
    • Use masks in busy transport hubs, like airports. Always pack more masks.
    • Don't push yourself. If you have a temperature or cough, stay at home. We will still be there when you get better.